Frequently asked questions

How it works

How does it work?


Just choose your restaurant and order your food via menuvenu.




Do you deliver?


menuvenu does not deliver but some of our restaurant partners do have delivery teams and you can order delivery from these restaurants




What is Book & Order?


Book a table and order your food at the same time




What's room service?


menuvenu connect hotel guests and local restaurants. If you're staying in a hotel, then most people are not sure of the address, so menvuenu make it easy. Just select room service, and duding the checkout online, pick your hotel and teh address will be automatically selected.




Do I need location to be activated?


Yes! To get the full service and avoid issues please ensure you phone or computer has location enabled for MENUVENU. On your computer browser look for the location icon as shown below. In your mobile open Settings and enable Location





Loyalty cashback

Can I get cashback without ordering?


Yes. Most of our member restuarants have cashback if you order instore. You need to use the menuvenu app and scan the store QR code. Just ask a waiter, they can help.




How does it work?


Just order your food via the online or menuvenu app and you will automaticaly earn loyalty cashback at every particiating restaurant. Your cashback amount depends on how much you spend. The cashback is added to your Cashback Wallet and you can spend this anytime on any future order. Every menuvenu eatery partner has their own rewards programme which you can use here on menuvenu.




What if I don't order online?


No problem, many of our retaurant partners let you earn cashback without ordering. It is easy, just scan their QR code with the menuvenu app and you'll earn cashback - it's just like the old loyalty card where they stamped each visit, but now you'll never lose a card again.




How much cashback can I earn?


Up to 10% of your order can be added to your Wallet. Each restaurant has it's own reward scheme, but the more you spend, the more you earn. You can see how much loyalty cashback you're getting on every order as you are ordering and you can see your grand total anytime. If you are ordering offline, using a QR scan, then each eatery will give you a fixed amount for each order. It's just like getting a coffee stamp for your loyalty card, but with menuvenu there's no card to lose or forget.




How do I redeem the cashback?


You can spend your cashback anytime you like on any order. If you have cash in your Cashback Wallet, then you'll get the option at the end of an order to use your cash. It is just so easy!




Can I save the cash?


Yes . It's a great idea to keep them and build your Wallet to max value.




Does the cashback expire?


Your cashback has a time limit of a year on them, so you can use it anytime within a calendar year.




Do I have to be a member?


Yes, you can only get cashback via menuvenu cashback loyalty. Our eatery partners will give real cash in your menuvenu rewards bank, so you need to join (only once though via menuvenu, then you can add as many eateries as you like).





Orders

There's a problem with my order?


If you have not got what you ordered or there is any issue, please speak direct to the eatery staff. Call a waiter if in store or phone if a delivery. menuvenu cannot usually help on any order as you are placing the order direct and not with menuvenu.




How long will my order take?


When you order, the kitchen will notify you within a few minutes about the wait time. You will also get an email with order confirmation.




What if there is an issue with my order?


The restaurant will send a response within minutes if there is a problem. You'll get an email and push notification to your phone if you ordered by the app. They will be asking for you to get in touch and your order will not be processed until you contact them.




What about if they miss my order?


Sometimes things get so busy an order can be missed, and if this happens we're very sorry. But, no worries, the eatery will still have your order, even if they missed it, so just call them direct and you will be able to fix it. Don't call menuvenu because we cannot help, your order has gone direct to the kitchen so call them. Their number will show on your screen if it is missed, or check the info on their menuvenu profile.




Do you deliver?


menuvenu is not a delivery company but many of our restaurant partners do have delivery and if so, then you can order delivery. It is clearly shown on the eatery profile if they deliver.





Market Price Meals

What are Market Price Meals?


Why should a pizza cost the same at 3pm as 7pm, when demand is different? We're used to price changes for flights and hotels, now it is the same for eating out. menuvenu put hungry people and empty seats together so everyone is a winner.




How does Market Price Meals work?


Just move the red discount bubbles and see the deals available. Choose your time to eat and see where the best deals are at that time within 7 kms. Or fancy something particular, then type in cuisine and location, and you'll get your results where you can choose the lowest price at that time.




Is it the same menu as inside the restaurant, right?


Yes, it is the same menu, same portions, everything is the same, but the time means the prices DO change. Lower prices off peak.




You mean the price changes during the day?


Yes, same as airlines and hotels. Just check the menu for the restaurant in menuvenu app or online and it changes automatically. You can see the saving and all you have to do is find the best deals and use menuvenu to order.





Allergy & special diets


About

What is Book & Order?


Book a table and order your food online using menuvenu. Good for quick lunches, business meetings with a group, etc. Some restaurants will offer a discount for Book & Order as it helps them plan ahead, so they pass the savings on to our members.




What if my fave restaurant is not listed?


No problem, send us an email and we'll invite them to join our team, info@menuvenu.com




What's MenuVenu?


menuvenu is the home of meals with deals! With hundreds of restaurants and new deals every day, wherever you eat out, whatever your fancy, we try to make it easier and cheaper to eat with menuvenu. Order.Eat.Save. Simple as that!




How is menuvenu different from delivery apps?


menuvenu want to make it easy for foodies to get their food, so we let you choose from pick up, order from the table, book & order your food, delivery (if restaurtant offers) and room service for hungry hotel guests




So it is all about deals?


No, many foodies want to order from a particular place and just want the ease and convenience of choice. Pick up can be up to 60% cheaper than delivery and many people tel us they love the option to order ahead.




Why should I use Menu Venu?


We all love free stuff, right? People love menuvenu because they can find great savings ALL of the time. Plus, it's easy to order with online order and re-order for pickup, eat in, or order from table.




Do I have to sign up for every eatery?


Nope! Just sign up via our app or website and then you will be able to order from any menuvenu partner. Just search and order, then you'll be able to order and earn discounts and cashback automatically every time.




Can I pre-order?


Skip the queue, plan ahead and order your food for collection when you arrive with our pre-order option. You can order in advance and collect anytime during opening hours.




How do I pay?


Each eatery is different, but the options are cash, credit/debit card, and if you are in store, then to run a tab and pay at the end of your meal.





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